Returns & Exchanges

At Character, we want you to feel confident in your style, which is why we offer a 30-day window for returns and exchanges on all unworn items. We strive to make the process as seamless as possible so you can find the perfect fit for your personality.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be generated for you to download and print at home.

• 3.
  Package Your Items

  Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking number to monitor the status of your refund or exchange.